Our commitment to privacy
What type of information do we collect?
The types of personal information we may collect include:
- Your contact details (name, address, telephone numbers, email, etc);
- raffle ticket purchase information
- date of birth;
- raffle ticket value and purchase history
- how we communicate with you from time to time (for example, by phone, email or SMS); and
- any idiosyncratic or personal information we obtain form you or others about you.
How do we collect your information?
We collect your information in any of the following ways:
- electronically including through our website and online surveys;
- via social media messages or conversation;
- during phone calls if you elect that method as a preference for communication;
- in voice or image recordings;
- whilst delivering and administering services at our facilities; and
- from forms, coupons and other correspondence (both in writing and electronically).
How do we use your information?
We will only use and disclose your personal and sensitive information for the purpose(s) for which it was collected, or as otherwise permitted by law. We will only disclose your information to the charity or non-profit organisation for whom we represent. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations when handling your personal and sensitive information. If you don’t want your personal information disclosed to another organisation, please let us know at the time we collect your information.
We will not disclose the above information that we collect to affiliates or other third parties without your consent.
How we store your information
We take reasonable steps to ensure the security of personal and sensitive information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure.
How can you access and correct your personal information held by us?
You can access your information by asking us. Occasionally, we may need to refuse your request to access information, for example, where granting you access would infringe someone else’s privacy. When you request access, we will ask you to provide some form of identification so that we can ensure that you are the person to whom the information relates. In some cases, we may also ask you to pay a reasonable fee to cover the cost of access.
How can you make a complaint about a breach of your privacy?