How do I receive my tickets?

Tickets that have been ordered online will be emailed to you.  If you are having issues receiving your tickets send an email to [email protected]

I can’t view the ticket image in my email?

Many popular email providers such as Gmail, Yahoo etc automatically block images in emails. If this is happening to you click the prompt near the top of the opened email which reads similar to: “Display Images.”

There will be two options – “Display images below” or “Always display images from Cause Connect [[email protected]].” Select either of these options to view the ticket image in the email.

I did not receive my tickets in my email inbox?

Tickets that have been ordered online will be emailed to you.  If you don’t see an email from Cause Connect, please check your Junk Mail/SPAM boxes as some email servers may quarantine mail from new senders.  If you need assistance email us here.

How can I pay for my tickets?

We accept all major credit cards, however each charity and raffle campaign may be different.  Therefore, always check the Raffle Terms & Conditions for the current raffle you are looking to enter.  Accepted cards will be displayed at the check-out.

What are the rules of the game/s?

View the Raffle Terms and Conditions for all conditions relating to the current raffles available to enter on our website.

Why can’t I enter all raffles?

All charity raffles require Permits which are issued on a state basis because not all states have the same Lottery laws. The lottery/raffle you enter must have a permit to sell tickets in the state that you reside. To check this visit the Raffle Terms & Conditions links which will list the state’s that are permitted.  NB. Residents of W.A are not eligible to enter.

I live overseas, can I still enter?

No, entry is open to Australian residents only.

What happens if a draw sells out?

Tickets are not guaranteed and the draws may sell out early. We recommend purchasing tickets early to avoid missing out. If you would like to keep up to date with open dates for draws, please visit our website or like our Facebook page.

How much of the ticket price goes to the charity?

100% of the ticket purchase price goes directly into the charities bank account via a secure payment gateway (eWay).